This policy explains how Bulk Pallet Outlet handles returns and refunds for purchases made at bulkpalletoutlet.com. It applies to liquidation pallets, bulk inventory, and other merchandise purchased from our store, in every destination to which we accept orders.

1. Return window and eligibility

Contact us within 30 calendar days after your order is delivered to request a return. For orders delivered in separate shipments, the return window for each item or pallet begins on its delivery date.

We accept change-of-mind returns and returns where you ordered the wrong item, provided the merchandise meets the conditions below. We also accept returns for incorrect shipments, shipping damage, defects not disclosed before purchase, and material differences from the product description.

• Provide your order number or other proof of purchase.
• For a change-of-mind return, merchandise must remain in the condition received, except for reasonable inspection. It must not have been used, repaired, altered, or resold after delivery.
• Return all merchandise, accessories, and components supplied with the item or lot being returned.
• A pallet or bulk lot sold as one unit must be returned as a complete unit. Individual items cannot be selected for a change-of-mind return.
• Use the original packaging where available, or suitable replacement packaging that protects the merchandise during transport.

Opening packaging for reasonable inspection does not by itself make an order ineligible for return. Damage, missing components, or defects that were present when the order arrived do not disqualify a claim about those issues.

2. Liquidation and mixed-condition merchandise

Our inventory may include customer returns, overstock, clearance, surplus, and mixed-condition merchandise. The condition and contents described in the product listing form the basis of your purchase.

Wear, defects, missing packaging, or other limitations specifically disclosed before purchase are not treated as an undisclosed product fault. You may still request a change-of-mind return within 30 days under this policy.

If the merchandise differs materially from its description, or has a defect that was not disclosed, contact us so we can arrange a return at our expense.

3. How to start a return

1. Email support@bulkpalletoutlet.com or call +1 (424) 646 3552  within 30 calendar days after delivery.
2. Include your order number, the item or pallet you wish to return, and the reason for the return. For damage, defects, or order discrepancies, include photographs of the merchandise and packaging where available.
3. We will check the request against this policy and provide return authorization, the correct return address, and parcel or freight instructions.
4. Dispatch the authorized return within 14 calendar days after receiving our instructions. If we arrange collection, make the shipment available on the agreed date; delays caused by our collection arrangements will not invalidate your return.
5. Keep your tracking number or freight collection receipt until the return and refund are complete.

Contact us before shipping merchandise back so it reaches the correct receiving location. Our published business address is not an automatic return destination. Returns are handled by shipment; walk-in returns are not offered under this policy.

4. Return shipping costs and fees

Change of mind or customer ordering error: You pay the actual return parcel or freight cost directly to the carrier. The amount depends on the shipment’s weight, dimensions, origin, and destination. Original outbound shipping charges are not refundable for these returns. We do not charge a restocking or return-processing fee.

Incorrect, damaged, defective, or materially misdescribed merchandise: We cover necessary return shipping by providing a prepaid label or arranging prepaid freight collection. Do not pay for return transport before contacting us. Your refund includes the amount paid for the affected merchandise, applicable tax, and its original outbound shipping charge. If the entire order is affected and returned, we refund the full original shipping charge.

5. Damaged shipments or order discrepancies

Inspect your delivery as soon as practical. If you notice damage, incorrect merchandise, or missing items, contact us within the 30-day return window. Where possible, photograph the shipment, labels, packaging, and affected merchandise, and note visible freight damage on the delivery receipt.

Keep the affected merchandise and packaging available for inspection. Signing for delivery without noting damage does not by itself remove your right to report an issue within the return window.

If only part of an order is affected, we may agree with you on a return of the affected merchandise, a replacement, or a partial refund. You are not required to accept store credit instead of an eligible refund.

6. Refund amounts and timing

After receiving your return, we will inspect it and email you the outcome. We will complete the inspection and issue any eligible refund within 7 business days of receipt. If no physical return is required, we will issue the refund within 7 business days after confirming that resolution. Business days are Monday through Friday, excluding U.S. public holidays.

For an eligible change-of-mind return, we refund the purchase price paid for the returned merchandise, after any discounts, plus applicable tax. Original outbound shipping is excluded, and you remain responsible for return transport. Refunds for order faults include shipping as explained above.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit. If the refund has not appeared within 10 business days after our refund confirmation, contact your payment provider and our support team.

If a return does not meet this policy, we will explain the reason and available next steps by email. We will not apply an undisclosed restocking fee.

7. Exchanges

Because liquidation stock changes frequently, replacement availability is limited. Contact us if you would prefer a replacement. If one is unavailable, we will process an eligible refund under this policy.

8. Your statutory rights

This policy does not limit any mandatory cancellation, return, refund, or defective-goods rights that apply to your purchase under applicable law. Where those rights provide greater protection, they take precedence.